Update: If you read my support ticket logs via the link below, it's also instructive to look at Call ID #311256 in the context of what led to my WSS site going to the great digital beyond.
Well, I'm back. After an ordeal with my previous web provider (webhost4life), I was forced to move my assets to a new home (Alentus) and like moving in the real world, things got broken along the way. *sigh*
Where it all began: Webhost4Life
I moved my site to webhost4life about a year ago after reading Bil Simser's positive experiences with them and really reasonable pricing for WSS plans. This is no slight to Bil, becuase after reading many, many similar disaster stories to my own, it's apparent that their service has been sliding for a long time.
Earlier this month, after seven months of on-again/off-again service my original WSS 3.0 blog that was hosted on my www.chapmanconsulting.ca domain began throwing a SharePoint error page for no apparent reason.
I contacted tech support, and within a week they succeeded in totally destroying it. Worse: They then deleted it entirely and were unable to find a backup more recent than July 31/07 (they're supposed to maintain them daily).
In the interim, I set up this blog engine on a sub-domain to fill the gap, and apparently it was good thing I did. Still, it took me several days to regain about 65% of my original content from an RSS aggregation I've maintained for just such an occasion.
I wrestled with webhost4life supervisors and a manager (who I never actually spoke to because the tech support staff refused to give me their number!) for another week and a half, ultimately getting nothing for my trouble beyond a paltry offer to waive my $20 renewal fee for my WSS plan. Ouch!
I took the liberty of creating a Google Notebook to document my ordeals with webhost4life's tech support and supervisors as a record and cautionary tale - see Call ID #372534 for the chronology of events around the destruction of my WSS site. And be sure to read Call ID #314583 where staff tried to convince me that slow response times was due to a Microsoft "design flaw" in the WSS engine. Another doozey is #319454 which, up until the day I left was ignored and never answered - it was filed in April.
It became obvious that I had to go - I just couldn't trust them anymore.
Back home: Alentus
So, I've moved everything back to my old, original provider. And that hasn't been a bowl of cherries, either. After having a full-featured admin console where I had complete control over my entire site, I now have nothing. Zero. Zilch.
Alentus had pretty poor admin tools when I left them almost a year and a half ago; not much has changed. You need to run everything through support tickets. From the mundane like permission changes for network accounts to creating user access accounts.
Can you say "abysmal"?
But, at least they're stable, in Canada and have generally competent staff with reasonable turnaround. Nonetheless, I'm keeping my eyes open for a .NET provider who has competent staff and provides me with the tools I need to manage my own site.
Let me know if you see any.